Delivery Typically 1-2 working days | Free On Orders Over £80*

Never compromise on taste

Frequently asked questions

What do you define as ‘Low’ and ‘No’?

Alcohol:

0 – 0.5% ABV = ‘No’ Alcohol, you would typically see this as “Alcohol Free” on bottles and cans.

>0.5% – 1.2% ABV = ‘Low’ Alcohol, in line with UK government guidelines for the term “low alcohol”

1.3% – 3% ABV = ‘Lowish’ Alcohol is a term we have coined to guide you to some great drinks which have an ABV which is lower than their more traditional counterparts.

Calories:

0 – 10Kcal per 100ml = ‘No’ calories, we know 10 isn’t technically “no” but it’s very low!

>10 – 38Kcal per 100ml = ‘Low’ calories, we did a lot of research to define the upper limit and reached a conclusion that approximately 125Kcal per 330ml drink was the comfortable limit across the drink categories we stock.  Once you have selected the low calorie option, you can sort from low to high calories if you wish.

Carbohydrates:

0g – 1g per 100ml = ‘No’ Carbs

>1 – 2.5g per 100ml = ‘Low’ Carbs, again we did extensive research to define the upper limit.  Beer and cider are very different to spirits and wine from a carbs perspective, so we were driven more by what people following a lower carbohydrate diet would expect to see when they look for ‘low carbs’.

Gluten:

We haven’t separated gluten at present, ‘Low & No’ equates to Gluten Free, i.e. 20ppm or less in accordance with UK government guidelines.  In the future, we will look at identifying drinks with 0ppm and isolating them as ‘No Gluten’, however until we can accurately do that, we will keep the Low & No together and align it with the Gluten Free definition.

What happens if something’s broken when it arrives?

Please reject the order when it arrives, explain that you can’t take delivery of it because it’s broken or damaged. If possible, take a picture of the box before it’s taken away.

Report the damage to us on the day of delivery via email Hello@LowAndNoDrinks.co.uk describing the damage and include the pictures.

We will be in contact with you as quickly as possible to discuss a replacement or refund in accordance with our Terms & Conditions.

Please see our delivery details and Terms & Conditions for more details.

We use APC as our courier as they have a ‘liquid handling’ service, reducing the instances of breakages significantly in comparison to other delivery methods, however accidents happen from time to time and we will act swiftly to resolve the matter.

I need to amend or cancel my order, how do I let you know?

We process orders pretty fast, so if yours needs to be changed, please let us know as quickly as possible.

The best way to do that is to call us on 07873 956208

Something isn’t right with my order, what should I do?

Please call us on 07873 956208 or email us at Hello@LowAndNoDrinks.co.uk and we’ll sort it out.

What are your gifting options?

You can include a gift message in any of our boxes, simply type your message it in the “order notes” on the secure checkout page and we will hand write it on a card and include it in the box.

To ship to a different address to the billing, just be sure to tick the box that says ”Deliver to a different address?” at the secure checkout page, then enter the details of where you want your beer to be sent!

We don’t include pricing in our boxes as we know a lot of our orders are gifts.

What payment methods do you accept?

We accept all credit and debit cards, payments can also be facilitated through Apple Pay and Google Pay.

Payments are processed through Stripe’s secure systems and servers.

We do not take payment over the phone.

How do I contact customer services?

You can email us at: Hello@LowAndNoDrinks.co.uk  or call us on 07873 956208. Customer Service is open from 10am to 4pm Monday to Friday, but email and call at any time with your details and someone will get back to you as quickly as possible.

How do I get my products on your site?

Email Hello@LowAndNoDrinks.co.uk or call us on 07873 956208 and one of our team will be in touch!

I noticed a problem with the website, who should I tell?

We’re sorry there’s a problem, we’d be grateful if you could provide as many details as possible so we can identify it and put it right.  Please Email Hello@LowAndNoDrinks.co.uk

Where can I find your Privacy Policy, Cookie Policy and Terms & Conditions?

The links are at the bottom of the website and here for ease:

Privacy Policy

Cookie Policy

Terms & Conditions

How do I change my Cookie Preferences?

To change your cookie preferences, please go to your browser on your computer and click into settings, under Privacy and Security, click Cookies and you will be able to change your preferences there.

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