Delivery Typically 1-2 working days | Free On Orders Over £80*

Never compromise on taste

TERMS & CONDITIONS

This page together with our Privacy Policy govern the access to, and use of, our website upon which we sell any of the products (“Product(s)”) listed on our website to you.

Please read these Terms and Conditions in full before you use this website. By using any functionality of this site and by placing your order you are agreeing to the Terms and Conditions set out below.

Low And No Drinks Limited reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms and Conditions. 

GENERAL

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.

The courier is required to execute a challenge 25 policy on delivery, if required by the courier in execution of this policy an adult aged 18 or over will be required to provide ID as proof of age and to sign for delivery.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice.

We make every effort to ensure that the information on this website is correct. However, Low And No Drinks Limited takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

All material contained on this website is provided without warranty, you use the material on this site at your own discretion.  Low And No Drinks Limited will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any products or any material contained on this website.

Even where your payment is accepted by our systems, no contract shall exist until Low And No Drinks Limited has dispatched the items to you.

Coupon codes offering discounts apply to the value of drinks ordered and not shipping.

VISITOR PROVIDED MATERIAL

Any material which a visitor sends or posts to this website shall be considered non-proprietary and non confidential. Low And No Drinks Limited shall be entitled to copy, disclose, distribute or use such material for purposes which we deem appropriate, with the exception of personal information, the use of which is covered under our Privacy Policy.

When sending or posting material to this website you shall not:

  • send or post material you do not have consent to share
  • send or post material which is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law.
  • send or post material, which is harmful in nature including, and without limitation, computer viruses, malware, corrupted data, or other potentially harmful software or data.

Links from Third Parties

Any party wishing to share a link to this website is entitled to do so provided that:

  • you do not imply that Low And No Drinks Limited are endorsing the services and products of another Party unless we have provided written permission.
  • you do not misrepresent your relationship with Low And No Drinks Limited or the website
  • the source which contains the link does not contain offensive or otherwise inappropriate content which contrary to the law
  • should a link to the site be shared in breach of the above, the Party sharing the link shall indemnify Low And No Drinks Limited for any loss or damage suffered to the company or website as a result.

PAYMENT

Payment can only be made via the website using credit/debit cards, through Stripe. We cannot take orders by phone or email. 

Card payments are made through a secure server. Low And No Drinks Limited does not store your financial details. Your personal details are not passed to any third party.

Payment will be taken at the time of ordering.

DELIVERY

For full delivery information please read our Delivery information page.

We always aim to deliver your order promptly but cannot accept liability for delay. 

Orders are processed on Mondays to Fridays, deliveries typically take place within three weekdays of placing an order but may take up to 7 working days for some locations. In the event that all, or a substantial part, of your order is out of stock, Low And No Drinks Limited will contact you and discuss options, this may delay the delivery should you choose to wait for the Products to arrive in stock. Low And No Drinks Limited will confirm the agreed course of action with you in writing.

The courier is required to execute a challenge 25 policy on delivery, if required by the courier in execution of this policy an adult aged 18 or over will be required to provide ID as proof of age and to sign for delivery. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

In the unlikely event that the Product(s) are damaged in transit, you should reject the delivery, stating that it’s our policy for you to not accept delivery if the goods are damaged, please take a photo of the box before it is taken away and contact us immediately.  Report the damage to us on the day of delivery via email Hello@LowAndNoDrinks.co.uk describing the damage and include clear pictures.

Damaged products will either be replaced or refunded as we deem appropriate.

We shall not be liable to pay any compensation to you, other than any refund as stated above.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Low And No Drinks are not liable for damage caused by customer mishandling. 

Alcohol is best enjoyed in moderation.

SUBSCRIPTIONS

Unless otherwise instructed, we endeavour to ship subscription boxes within one working day of payment for that subscription period being received. Should there be a delay in delivery in excess of 3 working days we will contact you.

We ask for 48 hours notice for cancellation of a subscription in order to manage the cancellation effectively, subject to your rights under the ‘returns, refunds and cancellations’ section below.

RETURNS, REFUNDS AND CANCELLATIONS

Customers have the right to cancel their order under the Consumer Contracts Regulations.

Your right to cancel an order starts the moment you place it and ends 14 days from the day you receive your Product(s).

As we process orders quickly, please notify us of your cancellation request via email (Hello@LowAndNoDrinks.co.uk) or phone as quickly as possible and order before the cancellation period has expired.

If the Product(s) are in transit, the order cannot be cancelled before the goods reach you, the cancellation will take effect on their arrival if you have notified us during the transit period.

Once in possession of the Product(s) you are under the duty to retain them and take reasonable care of them. We will arrange for the Product(s) to be collected at your cost (unless we delivered them to you in error or if the Product(s) are faulty) within 14 days of cancelling the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the Product(s) if you return them at our expense.

Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Once the Product(s) are received back by Low And No Drinks, a refund will be processed for the goods, minus applicable shipping costs (unless we delivered them to you in error or if the Product(s) are faulty).

  You will lose your right to cancel if the Product(s) are unsealed and not suitable for return if they are unsealed due to health protection or hygiene reasons, or unsealed and partially consumed.

COPYRIGHT AND IP RIGHTS

All content included on this website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Low And No Drinks, our affiliates or other relevant third parties.  By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Low and No Drinks Limited.

COMPANY INFORMATION

Low And No Drinks Limited is a company registered in England and Wales, company registration number 12420821, VAT number 355 7512 85, Registered Office: The Ravens, Missenden Road, High Wycombe, Bucks, HP15 6DN

NOTICE

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.

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